Can I cancel my order?
If you've changed your mind about your order, please log into your account and click into the specific order you'd like to cancel. As long as your order hasn't shipped yet, a "Cancel Order" button will be available in the upper left side of the screen.
To cancel an order with more than one item, please fill out a contact form request within one hour of placing the order, making sure to select “Cancellations” on the form. Our customer team will get back to you ASAP.
Please note that it may take a few minutes for your order to appear in your account after placing your order. Cancellations cannot be reversed. Once a cancellation is processed, the funds will be released immediately, but may take 3-10 days for the credit to post to your account.
There are so many great colors — how do I choose?!
We know!! We love them all. We don’t think it’s possible to make a bad decision, but if you’re having trouble deciding on a color and/or fabric, check out our Fabric Swatches.
Where can I buy Nugget products?
We value being able to quality-check, pack, and ship each product here at Nugget HQ in Butner, North Carolina — so the only place to buy a genuine, Certified Nuggety™ product is right here on our site.
Do Nugget products ever go on sale?
We don’t do big discounts or sales at Nugget for a couple reasons. Keeping our price point consistent year-round allows us to pay our production staff a living wage, maintain our commitment to high-quality materials, and treat our customers fairly, past and present, no matter what time of year they purchased.
Can I buy covers separately?
Yes! Nugget products arrive fully dressed (in a Cover Set in the color of your choice), but we know our customers sometimes like to switch out their colors with different Cover Sets. Having an extra set on hand is super helpful for laundry day, too. You can buy extra covers for the Nugget here. Extra covers for Chunk will be available soon!
Can I change colors within an order?
We're not able to adjust colors and/or quantities once an order has been placed, but if it hasn’t shipped yet, you can cancel through your Account and place a new order for the correct color.
Alternatively, all colors are also available as Cover Sets, so you can always grab any future colors as a separate Cover Set.
Do you sell individual pieces?
No, we don't sell individual pieces. We're currently focused on optimizing our systems (manufacturing and shipping) for getting full products out the door, but we're always working on new things at Nugget HQ!
Will I be charged tax?
We charge state and local tax based on all local laws and jurisdictions. The total tax rate is the exact same as you would pay in a local store (in the same tax jurisdiction as the order’s delivery address).
What payment methods do you accept?
We accept payments through Visa, American Express, MasterCard, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, PayPal, and Affirm.
How does Affirm work?
Affirm allows you to split your Nugget purchases into three interest-free payments across three months. Once you've chosen Affirm as your payment option, you will be prompted to create an account with Affirm. Once your application has been authorized, you'll instantly be notified of the loan amount and terms, and you will be able to complete the sale. Due to state regulations, Affirm is not available for customers in Iowa or West Virginia.
Can I change my billing address?
As long as you received an order number and a confirmation email, your order was successful and you don't have to worry about updating the billing address. Because we don't store payment information, we're not able to make edits to your billing address.
How long will my color be in stock?
We do our best to keep colors in our microsuede, double-brushed, and corduroy fabrics well-stocked. If a color needs to be retired in order to make room in our lineup for new releases, we'll communicate that it's on its way to retirement in advance. Make sure you're following us on Instagram and sign up for our newsletter to stay in the know about color retirements and releases!
Collaborations are one-time runs that won’t be printed again — once they sell out, they're gone.
Can I create an account?
Sure thing. When you click “Account” in the navigation menu, you’ll be prompted to select an email and password for your account. If you’ve ordered from us before and want to see all your past and future orders in one place, make sure to use the same email you’ve used on past orders! We cannot consolidate multiple accounts into one account after the fact. For more info on how to set up accounts and what they allow for customers, check out this handy blog post.
Still Can't Find The Answer You're Looking For?
Reach out to us and we'll be happy to help!